Welcome to Twickenham Primary Academy: The school is now closed to pupils apart from vulnerable children and those whose parents are critical workers

GEMS Twickenham Primary Academy

Inspiring Education and Achievement for Life

Late/Absence Procedures - Coronavirus

Coronavirus Information


The School is now closed: 


Please use the following link issued by Public Health England and the NHS to support you if you suspect that you may or that somebody in your family may be suffering from the Coronavirus




COVID-19 travel guidance for the education sector

The Government has issued new travel guidance for the education sector. This advises against all overseas education trips for children under 18. This does not apply to domestic trips, or overseas trips which are already underway.

The full guidance can be found here:


Handwashing advice

The most important thing individuals can do to protect themselves is to wash their hands more often, for at least 20 seconds, with soap and water. Public Health England recommends that in addition to handwashing before eating, and after coughing and sneezing, everyone should also wash hands after using toilets and travelling on public transport.

Watch this short NHS film for guidance:


Educational resources

The e-Bug project is led by Public Health England and has a dedicated webpage for learning resources on hand washing and respiratory hygiene.

Resources are currently available for KS1, KS2 and KS3 and can be used in various settings including schools:


Department for Education coronavirus helpline

The Department for Education coronavirus helpline is available to answer questions about COVID-19 relating to education and children’s social care. Staff, parents and young people can contact this helpline as follows:

Phone: 0800 046 8687
Opening hours: 8am to 6pm (Monday to Friday), 10am to 4pm (Saturday to Sunday)

Please note, we are currently experiencing high volumes of calls and apologise for any wait that you may experience. To ensure that we answer your calls as quickly as possible we have now extended our opening hours to cover weekends.

If you work in a school, please have your unique reference number (URN or UK PRN) available when calling the hotline.


Where to find the latest information

Updates on COVID-19:

Guidance for educational settings:

Guidance for social or community care and residential settings:

Travel advice for those travelling and living overseas:

Educational resources:

Latest Department for Education information:













 GEMS Twickenham Primary Academy opens at 08:30 am for a soft start to support a calm and orderly arrival to school. All our pupils are expected to be in class for registration by 09:00 am. The school gate is the locked at this point. 



 Pupils need to be in school by 09:00 am for registration. If your child arrives after 09:00 am, they will receive a late mark (L). If your child arrives after 09:10 am, they will receive a 'U' code (missed session) on their registration certificate which will impact on their overall attendance percentage. If you know that you are going to be late, please ring the school office on 020 3019 6196 to report this. 



If your child is unwell, please ring the office by 08:00 am to report their absence. Depending on the illness the school office will advise on how long, if any, time needs to be taken off. If your child's attendance falls below 90%, the school will not authorise any further absence without a medical note. 


Whilst your child is unwell, we do ask that you update us regularly to give the school an indication of when your child is likely to return. 



The school asks that you refrain from taking your children to appointments during the school day. However, in exceptional circumstances the school with authorise an appointment providing that sufficient evidence is presented. 



In line with DFE guidance, the school does not authorise any holidays. 


General Attendance Guidelines: 

We wish to work in partnership with parents and carers and so are seeking your full support in ensuring that your child attends the school every day and on time.  We are always pleased to work together with parents/carers in resolving any difficulties but we are also committed to ensuring that attendance levels are high at GEMS Twickenham Primary Academy.

We expect a minimum of 97% attendance from all pupils.  If your child's attendance falls to 95% this is a cause for concern, and if it is at 93-94.9% there is a risk of underachievement.  Even within the Reception classes, children are learning something new every day and this is not always very easy to catch up.


Regular attendance is not just a legal requirement, it is a vital element in order for children to maximise their learning and achieve their full potential.  There are a number of important steps you can take to ensure your child maintains a high level of attendance:

  • Ensure the school has up to date addresses and phone numbers. We will contact you by phone if your child is absent and your have not contacted the school.
  • If your child is ill, contact the school on a daily basis.
  • If no contact is received regarding the absence, it is recorded as unauthorised.  Ultimately the school is responsible for deciding if the absence is acceptable or not.
  • Only genuine absence will be authorised.  You will be asked to provide medical evidence if your child has a poor attendance record (below 90 %).
  • Ensure that medical appointments are made outside of school time where possible.
  • Avoid trivial absence such as 'buying new shoes', hair cuts or birthday treats. These would not be accepted as reasonable absence and will be treated as truancy.
  • Holidays should not be taken in term time and will not be authorised.





Attendance Policy