Welcome to Twickenham Primary Academy: The school will reopen on Monday 8th March 2021

GEMS Twickenham Primary Academy

Inspiring Education and Achievement for Life

Complaints and concerns

Raising concerns




We hope to be able to resolve all issues 


We have a Complaints Policy available in the policies section of the website or on request from the School Office. If you wish to raise a concern or a complaint please speak directly with the appropriate member of staff this could be your class teacher, a member of the admin team or the principal. We would hope to be able to resolve all issues at this informal stage. If, however, you are dissatisfied with the outcome of the discussion please refer to the Principal. If the initial discussion was with the Principal we suggest you write to him more formally. Any formal stage complaints that are not resolved will be referred to the Multi-Academy Trust complaint panel.


A complaint about the Principal should be made in writing to the Chairman of the MAT for initial consideration, addressed to the CEO at the school address.




Useful contacts



Mr John Smith

GEMS Twickenham Primary Academy, 57 Colne Road, Twickenham, TW2 6QF


Tel: 02030196196


Ms Jodie Croft

GEMS Learning Trust, c/o GEMS Twickenham Primary Academy, 57 Colne Road, Twickenham, TW2 6QF

0207 593 4040



Piccadilly Gate, Store Street, Manchester, M1 2WD


Free Phone: 0300 123 1231



The DfE have a Contact Us form on their website to use when communicating with them.


Complaints Policy