Complaints and concerns

Raising concerns


We hope to be able to resolve all issues 

We have a Complaints Policy available in the policies section of the website or on request from the School Office. If you wish to raise a concern or a complaint please speak directly with the appropriate member of staff this could be your class teacher, a member of the admin team or the principal. We would hope to be able to resolve all issues at this informal stage. If, however, you are dissatisfied with the outcome of the discussion please refer to the Principal. If the initial discussion was with the Principal we suggest you write to her more formally. Any formal stage complaints that are not resolved will be referred to the Multi-Academy Trust complaint panel.

A complaint about the Principal should be made in writing to the Chairman of the MAT for initial consideration, addressed to the CEO at the school address.

We have received no complaints since our opening in September 2015.

Useful contacts


Mr John Smith

Twickenham Primary Academy, 2-4 The Green, Twickenham, TW2 6QF


Tel: 02030196196

Mrs Jodie Croft

Gems Learning Trust, 2nd Floor, St Albans House, 57 – 59 Haymarket, London, SW1Y 4QX

0207 593 4040


Piccadilly Gate, Store Street, Manchester, M1 2WD


Free Phone: 0300 123 1231


The DfE have a Contact Us form on their website to use when communicating with them.